At Whisky Estate, we aim to ensure that every product you purchase is in the best possible condition. For this reason, we do not accept returns on items due to a change of mind. Once products have left our storage facility, we no longer have control over their handling or storage. We strongly advise obtaining insurance for your purchases.

We comply with your rights under the Australian Consumer Law. If your goods are damaged or defective upon delivery, please contact us at info@whisky.estate as soon as possible. We will work with you to arrange a suitable remedy, which may include a return, exchange, or refund. The item must be returned in its original condition with all labels and tags intact.

Please be aware that you must notify us of any issues with the goods within a reasonable timeframe, which we estimate to be approximately seven (7) days from the date of delivery. Refunds and exchanges will be processed within fourteen (14) days of receiving the damaged goods.

If an order has been placed incorrectly and requires an exchange, the exchange will only be issued at our discretion and additional freight and handling costs will apply. If the ordered item has already been shipped, you may still cancel the item, but you will be responsible for the cost of shipping it back to us. Late delivery, for any reason whatsoever, does not entitle you to cancel your order.

If a package is returned to Whisky Estate by Australia Post due to an incorrect address, non-collection, or delivery refusal, a $25 return fee will be deducted from any refund amount or charged before re-dispatch.

While we make every effort to keep our website content current and accurate, there may be occasional errors such as incorrect pricing, descriptions, or offers for products that are not available or are no longer available. Despite any clause in these Terms, to the extent legally permitted, we may decline or cancel any orders affected by an error, even if the order has been confirmed and the payment method has been charged. If your payment method has been charged for a purchase and we cancel the order, we will notify you and credit your original payment method for the amount charged.

Some products offered for sale may originate from private collections. In these instances, all images displayed are of the exact bottle being sold and are intended to accurately represent the bottle’s condition at the time of listing. Due to the nature of collectible and consigned goods, minor imperfections may be present, including but not limited to label wear, packaging marks, or seal variations.

Customers are responsible for reviewing all product images carefully prior to purchase. All items are sold on an “as is” basis, and the condition visible in the images forms an essential part of the product description. By completing a purchase, the buyer acknowledges and accepts the condition of the bottle as displayed.

To the extent permitted by law, no claims will be accepted in relation to cosmetic condition, packaging wear, or presentation where such details are clearly visible in the product images. This does not limit any rights or remedies available under the Australian Consumer Law in respect of major faults or misrepresentation.